Help centre
Guests, tenants, owners, agencies, hosts and providers — search the answers, ask the assistant, or reach a person.
Type a few words in your own language.
How booking a stay works
You send a request, the host accepts, and only then is your stay confirmed.
Why my total says estimated
A total is an estimate until the host accepts and the final fees are frozen.
Cancelling a stay or experience
Cancel from My requests; the host's published cancellation policy decides any refund.
I cannot sign in
Reset your password from the sign-in page; the same password works on web and the app.
Booking a viewing
Ask for a time; the owner can accept or suggest another one.
Messaging a host or guest
Every conversation is attached to the booking, application or viewing it is about.
Favourites across web and phone
One list, both places.
Publishing your house rules and fees
Each published version is permanent; guests keep the version they agreed to.
Why my listing is not public yet
New listings are reviewed before they appear in search.
Blocking dates and closing your calendar
Block dates for maintenance, your own stay, weather or a seasonal closure.
Rooms and units for hotels and guesthouses
Add each room type, its count and its rate, and we track how many are left.
Running an experience with sessions
Set session times and a capacity; we count spots left as requests come in.
Taking service jobs
Set your working hours, job length and how many jobs you can run at once.
Adding managers and staff
Invite them by email and assign only the properties they should see.
Getting verified
Owners, agents, hosts and providers must be verified before listings go live.
What other members can see about me
Your name and photo. Not your address, phone, documents or emergency contact.
Choosing which alerts you get
Pick in app, phone push and email separately for each kind of alert.
Closing my account
Ask support; we keep only what the law and your finished bookings require.
Plans and what each one unlocks
Your plan controls paid features. It is separate from what your role lets you do.
When hosts get paid
Funds are released after the stay starts, following the platform payout schedule.
Which payment methods work
Orange Money, Afrimoney and Visa or Mastercard, priced in Leones.
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