Hotel & Accommodation Terms

Provider classification

Accommodation and experience providers are classified as private host, landlord, property manager, agent, hotel, resort, guesthouse, hostel, serviced apartment, tour operator, experience provider or service provider. Regulated businesses are held to the additional requirements for their class.

Provider responsibilities

• Holding and maintaining the licences and registrations required where the property operates.
• Accurate room descriptions, amenities, photographs, pricing and availability.
• Health and safety obligations, guest policies and house rules.
• Tax and tourism obligations that apply to the business.
• Clear refund and cancellation rules, honoured as published.
• Compliance with local law generally.

Licence information versus MiMiSpot verification

MiMiSpot never displays a claim of government licensing unless an appropriate, current, government-issued authorization has been verified. The MIMISPOT VERIFIED badge and a LICENSE INFORMATION VERIFIED status are separate and mean different things.

Document expiry

Compliance documents record when they were verified and when they expire, with a status of valid, expiring, expired or review required. Expired documentation for a regulated business triggers administrative review. Transaction history is never deleted as part of that review.

Reporting

• Fraudulent accommodation listings.
• Materially inaccurate listings.
• Unsafe property conditions.
• Closed or non-existent properties.
• Impersonation of a business or person.
• Licensing concerns.